Legal Terms for Online Flower Delivery in Islington

Flowers Islington Terms & Conditions

Introduction

Thank you for choosing Flowers Islington. These Terms & Conditions govern all orders placed and contracts entered for the purchase and delivery of flowers and related products via our website in Islington and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms & Conditions. Please read them thoroughly before making a purchase. If you have any queries, please contact us prior to ordering.

Order Process

Flowers Islington offers a straightforward online ordering system to make your flower delivery experience in Islington as effortless as possible. You may place an order by selecting the desired items, reviewing your basket, and proceeding through our secure checkout process.

To ensure the best service:

All orders must be placed through our website;
Please double-check recipient details – particularly address and contact information – as we cannot be held responsible for failed deliveries due to inaccurate or incomplete details;
Orders are subject to acceptance and availability. Once your order is placed, you will receive an order confirmation. This email does not constitute acceptance. The contract between you and Flowers Islington is formed once your order is dispatched;
We reserve the right to refuse an order at our discretion, in which case any payment made will be refunded promptly.

Product Descriptions

We strive to ensure that all descriptions, prices, and images of products listed are accurate. Flowers are natural products; thus, bouquets may occasionally differ from the images shown due to seasonal availability. In such cases, we reserve the right to substitute flowers of equal or greater value, maintaining the overall appearance and value of the arrangement.

Payments

Complete payment must be received at the time of ordering. We accept a range of payment methods securely online, including major credit and debit cards. All prices are stated in British Pounds Sterling (£) and are inclusive of VAT, where applicable, unless otherwise stated. Delivery charges for flower delivery within Islington and surrounding areas are clearly communicated before you submit your order for payment.

Payment processing is handled securely. Your payment information is neither stored by Flowers Islington nor shared with third parties, other than as required for transactional purposes by our payment provider.

If payment is not authorised, your order will not be processed. We reserve the right to cancel or refuse any order if fraud or unauthorised transaction is suspected.

Delivery Policy

Flowers Islington delivers fresh flowers to Islington and surrounding areas. You will be prompted to provide delivery details and choose a desired delivery date during checkout.

We strive to deliver orders on your chosen delivery date, but during peak periods or due to unforeseen circumstances (such as extreme weather), some delays may occur.
If the recipient is unavailable at the delivery address, we will follow your provided instructions (e.g., leave with a neighbour or in a safe place), or attempt redelivery if appropriate.
We are not responsible for any loss or damage arising from unclear, incomplete, or incorrect delivery instructions.
Delivery is deemed complete when the flowers are delivered to the address provided, or to a person or location as specified in your delivery instructions.

Cancellations and Amendments

You may cancel or amend your order for online flower delivery in Islington, provided notice is given in good time and before your order has been prepared or dispatched. Should you need to amend or cancel, please contact us as soon as possible after placing your order.

If the order has already been dispatched or prepared, cancellations may not be possible, and you may not be eligible for a refund.
If Flowers Islington is unable to fulfil your order for any reason, we reserve the right to cancel and refund your payment in full. We will notify you as soon as practicable in such an event.

Returns and Refunds

Flowers and perishable goods are exempt from the minimum 14-day cancellation rights under the Consumer Contracts Regulations. However, we want every customer in Islington and surrounding areas to be delighted with their order.

If there is an issue with your order (such as the flowers are damaged on arrival or not as described), please notify us within 24 hours of delivery. Evidence via photograph may be requested to support your claim. Where appropriate, we will arrange for a replacement or issue a refund to your original method of payment, at our discretion. We do not offer refunds or replacements for flowers that have perished due to customer misuse or neglect.

Customer Responsibilities

You are responsible for ensuring the recipient is available for delivery and for providing accurate delivery details. You must also ensure that the intended recipient is not allergic to flowers, pollen, or any related products. Flowers Islington cannot be held liable for adverse reactions caused by receiving flowers or associated items.

Liability

Flowers Islington will not be liable for any direct, indirect, or consequential loss or damage that arises from:

Your use of this website or ordering of flowers via the site;
Delays to, or failure of, flower delivery in Islington or the surrounding areas as a result of circumstances beyond our reasonable control, including (but not limited to) extreme weather, pandemics, courier issues, or incorrect delivery details supplied by you;
Loss of profits, goodwill, or opportunity.

Our liability to you arising out of or in connection with a placed order (whether in contract, tort, or otherwise) is limited to the value of your order. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.

Intellectual Property

All content, images, and materials on the Flowers Islington website remain the intellectual property of Flowers Islington or its licensors. No content or images may be downloaded, copied, reproduced, republished, or distributed without express written permission.

Personal Data & Privacy

Any personal information collected through the ordering process is handled in accordance with our Privacy Policy. We use your data solely for processing your order and do not share it with third parties except as necessary for fulfilling your order and complying with legal obligations.

Force Majeure

Flowers Islington shall not be deemed in breach of these terms, or otherwise liable, for any delay in performance or non-performance of its obligations resulting from factors beyond its reasonable control, including but not limited to acts of God, fire, flood, epidemic, strikes, or delivery courier disruptions.

Severability

If any provision of these Terms & Conditions is deemed unlawful, void, or unenforceable, that provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from or relating to orders placed with Flowers Islington, are governed by and construed in accordance with the laws of England and Wales. Any legal action or proceedings (including non-contractual disputes or claims) shall be subject exclusively to the jurisdiction of the courts of England and Wales.

Changes to These Terms

Flowers Islington reserves the right to revise or update these Terms & Conditions at any time in response to changes in relevant law, our business practices, or customer feedback. The latest version of the Terms & Conditions will always be available on our website and will apply to new orders placed after the date of publication.

Service Eligibility

These Terms & Conditions expressly apply to all customers ordering flower delivery to Islington and the surrounding area via our website. By placing an order, you confirm your age is 18 years or over and possess legal capacity to enter into this agreement.

Contact & Complaints

If you have any questions about these Terms & Conditions, or if you wish to make a complaint or discuss your order, please use our online contact form. We aim to resolve all queries and complaints promptly to ensure complete customer satisfaction.

Entire Agreement

These Terms & Conditions set out the entire agreement between you and Flowers Islington regarding your order and supersede all prior agreements, communications, or understandings relating to its subject matter.

Thank you for trusting Flowers Islington for your online flower delivery needs in Islington and the surrounding areas.