Our Returns, Refunds & Complaints Policy for Fresh Flowers in Islington
Our Fresh Flowers Guarantee in Islington
At Flowers Islington, we take pride in being a trusted florist delivering premium bouquets to households and businesses across Islington. We know how important it is that your flowers arrive fresh, vibrant, and beautifully arranged—every single time. That’s why every order is backed by our Fresh Flowers Guarantee; we’re committed to ensuring you’re delighted with your delivery and the lasting quality of your blooms.
Flower Freshness Window
We guarantee that your flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they receive the care instructions included with every bouquet. Flowers are a natural product and some variation is normal, but if for any reason your arrangement fails to meet this standard, we are here to help.
Damaged-on-Arrival Policy
While we take every precaution to ensure your order is carefully packed and arrives in pristine condition, on rare occasions transit issues may cause flowers to arrive damaged. If your arrangement is damaged or not up to our usual standards when it arrives, please contact us within 24 hours of receipt. To help us address the issue quickly, we may request a clear photograph of the flowers and the packaging so we can assess what went wrong and improve our service.
Refunds and Replacements for Flowers
Your satisfaction is central to everything we do at Flowers Islington. If your delivered flowers do not meet our Fresh Flowers Guarantee, or arrive damaged, you can request a refund or a replacement bouquet. Here’s how our process works:
- Refund: We can arrange a full or partial refund to your original payment method, depending on the nature of the issue.
- Replacement: Alternatively, we will dispatch a replacement bouquet of equal or greater value, delivered free of charge to you or your recipient.
To make a claim, please provide your order details and, if possible, supporting photos. This enables us to process your request quickly and prevent similar issues in future deliveries.
Making a Complaint
If you are dissatisfied with any aspect of our service, we want to hear from you. Our aim is to resolve any complaint promptly and courteously. Please reach out to us with your order details and a clear description of your concern. We will acknowledge your complaint within 48 hours and strive to resolve it as quickly as possible, keeping you updated throughout the process until a satisfactory outcome is reached.
Your Local Islington Florist
As your local Islington florist, we are dedicated to providing outstanding floral service with each order. Our valued customers—both households and local businesses—trust us for not only beautiful arrangements but also reliable customer support and integrity. Thank you for choosing Flowers Islington. We are always here to help ensure your experience is as delightful as our flowers.
